CometChat - Notice history

All systems operational

Operational

Chat & Messaging - API - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Chat & Messaging - Websockets - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Voice & Video Calling - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Webhooks - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Moderation - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Notifications - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

AI Chatbot - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Insights - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025
Operational

Chat & Messaging - API - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Chat & Messaging - Websockets - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Voice & Video Calling - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Webhooks - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Moderation - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Notifications - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

AI Chatbot - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Insights - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025
Operational

Chat & Messaging - API - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Chat & Messaging - Websockets - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Voice & Video Calling - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Webhooks - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Moderation - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Notifications - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

AI Chatbot - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Insights - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025
Operational

Management API - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Dashboard - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Dashboard (Global) Maintenance
Scheduled for April 30, 2025 at 8:30 AM – 9:30 AM about 1 hour
  • Planned
    April 30, 2025 at 8:30 AM
    Planned
    April 30, 2025 at 8:30 AM

    We will be deploying Dashboard v3.14.3 as part of a scheduled maintenance activity during this window.

    No downtime or performance degradation is anticipated. All services are expected to remain fully operational throughout the deployment.

Chat & Messaging - API (North America) Maintenance
Scheduled for April 29, 2025 at 12:30 AM – 1:30 AM about 1 hour
  • Planned
    April 29, 2025 at 12:30 AM
    Planned
    April 29, 2025 at 12:30 AM

    We will be conducting a planned infrastructure upgrade to enhance data durability and fault tolerance.During this time, you may experience brief delays or retries in message delivery. No data loss is expected.

    This upgrade is part of our ongoing efforts to improve service resilience and ensure continued reliability for all customers.

    Thank you for your patience and understanding.

Chat & Messaging - API (Asia) Maintenance
  • Completed
    April 28, 2025 at 12:38 PM
    Completed
    April 28, 2025 at 12:38 PM

    Maintenance has completed successfully.

  • In progress
    April 28, 2025 at 10:45 AM
    In progress
    April 28, 2025 at 10:45 AM
    Maintenance is now in progress
  • Planned
    April 28, 2025 at 10:45 AM
    Planned
    April 28, 2025 at 10:45 AM

    We're executing an emergency deployment to address the slight increase in Get Message API latency identified during our post-release monitoring.

    During this deployment, we'll implement targeted optimizations to restore API performance and guard against future spikes.

    Thank you for your patience as we uphold service resilience and reliability.

Chat & Messaging - API (Europe) Maintenance
  • Completed
    April 28, 2025 at 4:02 AM
    Completed
    April 28, 2025 at 4:02 AM

    Maintenance has completed successfully.

  • In progress
    April 28, 2025 at 3:00 AM
    In progress
    April 28, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    April 28, 2025 at 3:00 AM
    Planned
    April 28, 2025 at 3:00 AM

    We will be deploying Chat API v3.9.28 as part of a scheduled maintenance activity during this window.

    No downtime or performance degradation is anticipated. All services are expected to remain fully operational throughout the deployment.

Chat & Messaging - API (Asia) Maintenance
  • Completed
    April 28, 2025 at 3:13 AM
    Completed
    April 28, 2025 at 3:13 AM

    Maintenance has completed successfully.

  • In progress
    April 28, 2025 at 2:30 AM
    In progress
    April 28, 2025 at 2:30 AM
    Maintenance is now in progress
  • Planned
    April 28, 2025 at 2:30 AM
    Planned
    April 28, 2025 at 2:30 AM

    We will be deploying Chat API v3.9.28 as part of a scheduled maintenance activity during this window.

    No downtime or performance degradation is anticipated. All services are expected to remain fully operational throughout the deployment.

Mar 2025

Chat & Messaging - API (Europe) Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our engineering team is actively addressing an issue with the Chat & Messaging API. As we optimize traffic flow, there may be brief service disruptions and slight delays in event processing. We appreciate your patience and will provide updates as soon as more information is available.

Management API (Global) Maintenance
  • Completed
    March 31, 2025 at 1:07 PM
    Completed
    March 31, 2025 at 1:07 PM

    Maintenance has completed successfully.

  • In progress
    March 31, 2025 at 11:30 AM
    In progress
    March 31, 2025 at 11:30 AM
    Maintenance is now in progress
  • Planned
    March 31, 2025 at 11:30 AM
    Planned
    March 31, 2025 at 11:30 AM

    We will be undergoing scheduled maintenance during this time.

Webhooks (North America) Maintenance
  • Completed
    March 31, 2025 at 10:22 AM
    Completed
    March 31, 2025 at 10:22 AM

    The maintenance has been completed successfully.

  • In progress
    March 31, 2025 at 9:30 AM
    In progress
    March 31, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    March 31, 2025 at 9:30 AM
    Planned
    March 31, 2025 at 9:30 AM

    We will be undergoing scheduled maintenance during this time.

Webhooks (Asia) Maintenance
  • Completed
    March 28, 2025 at 3:47 AM
    Completed
    March 28, 2025 at 3:47 AM

    Maintenance has completed successfully.

  • In progress
    March 28, 2025 at 2:30 AM
    In progress
    March 28, 2025 at 2:30 AM
    Maintenance is now in progress
  • Planned
    March 28, 2025 at 2:30 AM
    Planned
    March 28, 2025 at 2:30 AM

    We will be undergoing scheduled maintenance during this time.

Webhooks (Europe) Maintenance
  • Completed
    March 28, 2025 at 3:12 AM
    Completed
    March 28, 2025 at 3:12 AM

    Maintenance has completed successfully.

  • In progress
    March 28, 2025 at 2:00 AM
    In progress
    March 28, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    March 28, 2025 at 2:00 AM
    Planned
    March 28, 2025 at 2:00 AM

    We will be undergoing scheduled maintenance during this time.

Feb 2025

Chat & Messaging - API (Europe) Maintenance
  • Completed
    February 26, 2025 at 2:43 AM
    Completed
    February 26, 2025 at 2:43 AM

    Maintenance has completed successfully

  • In progress
    February 26, 2025 at 1:30 AM
    In progress
    February 26, 2025 at 1:30 AM
    Maintenance is now in progress
  • Planned
    February 26, 2025 at 1:30 AM
    Planned
    February 26, 2025 at 1:30 AM

    We will be undergoing scheduled maintenance during this time.

Management API (Global) Maintenance
  • Completed
    February 25, 2025 at 3:37 PM
    Completed
    February 25, 2025 at 3:37 PM

    Maintenance has completed successfully

  • In progress
    February 25, 2025 at 1:35 PM
    In progress
    February 25, 2025 at 1:35 PM
    Maintenance is now in progress
  • Planned
    February 25, 2025 at 1:35 PM
    Planned
    February 25, 2025 at 1:35 PM

    We will be undergoing scheduled maintenance during this time.

Management API (Global) Maintenance
  • Completed
    February 25, 2025 at 10:02 AM
    Completed
    February 25, 2025 at 10:02 AM
    Maintenance has completed successfully.
  • In progress
    February 25, 2025 at 9:40 AM
    In progress
    February 25, 2025 at 9:40 AM
    Maintenance is now in progress
  • Planned
    February 25, 2025 at 9:40 AM
    Planned
    February 25, 2025 at 9:40 AM

    We will be undergoing scheduled maintenance during this time.

Dashboard (Global) Disruption
  • Resolved
    Resolved

    Our Engineering team has resolved the issue. If you continue to experience problems, please contact us. We apologize for any inconvenience.

  • Investigating
    Investigating

    We are aware of an issue where email OTPs for login are not being received, even though they are successfully sent from our system. Our team is actively investigating this with our email provider to identify and resolve the issue as soon as possible.

Chat & Messaging - API (Europe) Maintenance
  • Completed
    February 25, 2025 at 2:50 AM
    Completed
    February 25, 2025 at 2:50 AM

    Maintenance has completed successfully

  • In progress
    February 25, 2025 at 2:30 AM
    In progress
    February 25, 2025 at 2:30 AM
    Maintenance is now in progress
  • Planned
    February 25, 2025 at 2:30 AM
    Planned
    February 25, 2025 at 2:30 AM

    We will be undergoing scheduled maintenance during this time.

Feb 2025 to Apr 2025

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