All Systems Operational
CometChat Pro Operational
Client API (US) Operational
Rest API (US) Operational
WebSockets (US) Operational
WebRTC (US) Operational
Client API (EU) Operational
Rest API (EU) Operational
WebSockets (EU) Operational
WebRTC (EU) Operational
Client API (Legacy) Operational
Rest API (Legacy) Operational
WebSockets (Legacy) Operational
WebRTC (Legacy) Operational
Management API Operational
Dashboard Operational
CometChat Go Operational
Text Chat Operational
Voice & Video Calling Operational
Whiteboard Operational
Writeboard Operational
Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2020

No incidents reported today.

Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 20:10 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 19:55 MST
Update - We will be undergoing scheduled maintenance during this time.
Dec 1, 19:52 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 1, 19:51 MST
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Completed - The scheduled maintenance has been completed.
Nov 27, 03:00 MST
Update - We are continuing to verify the maintenance items.
Nov 27, 02:56 MST
Verifying - Verification is currently underway for the maintenance items.
Nov 27, 02:55 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:30 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 27, 02:19 MST
Completed - The scheduled maintenance has been completed.
Nov 27, 02:11 MST
Verifying - Verification is currently underway for the maintenance items.
Nov 27, 02:05 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 27, 01:50 MST
Nov 26, 2020
Completed - The scheduled maintenance has been completed.
Nov 26, 03:24 MST
Verifying - Verification is currently underway for the maintenance items.
Nov 26, 03:18 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:15 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 26, 03:03 MST
Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 09:23 MST
Verifying - Verification is currently underway for the maintenance items.
Nov 25, 09:21 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:55 MST
Scheduled - During the maintenance window, the engineering team will be working on product enhancements.

Expected Impact:

There could be several minutes of downtime with our Dashboard.

If you have any questions or concerns, please get in touch with us.
Nov 25, 08:54 MST
Completed - The scheduled maintenance has been completed.
Nov 25, 08:15 MST
Verifying - Verification is currently underway for the maintenance items.
Nov 25, 08:01 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 07:45 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 25, 07:39 MST
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 22:50 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:35 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 24, 22:31 MST
Completed - The scheduled maintenance has been completed.
Nov 24, 05:14 MST
Update - We are continuing to verify the maintenance items.
Nov 24, 05:14 MST
Verifying - Verification is currently underway for the maintenance items.
Nov 24, 05:12 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:30 MST
Scheduled - During the maintenance window, the engineering team will be working on product enhancements.

Expected Impact:

There could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please get in touch with us.
Nov 24, 04:01 MST
Completed - The scheduled maintenance has been completed.
Nov 24, 03:51 MST
Verifying - Verification is currently underway for the maintenance items.
Nov 24, 03:40 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 MST
Scheduled - During the maintenance window, the engineering team will be working on product enhancements.

Expected Impact:

There could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please get in touch with us.
Nov 24, 02:25 MST
Nov 23, 2020
Completed - The scheduled maintenance has been completed.
Nov 23, 23:45 MST
Verifying - Verification is currently underway for the maintenance items.
Nov 23, 23:22 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:15 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 23, 23:04 MST
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - On Thursday, 6:39AM MST, our engineers identified an unusual spike in traffic hitting one of our API clusters in the EU region. As a result, some of our databases were inundated with requests. This resulted in degraded performance for many of our customers on that shared cluster. At 7:06AM MST, this issue was resolved. In light of this event, we have added flood protection mechanisms to avoid such an issue in the future.

We apologize for the inconvenience. If you are still facing this issue, please get in touch with us.
Nov 19, 06:30 MST
Nov 18, 2020

No incidents reported.