CometChat Status

Dec 2, 2020

No incidents reported today.

Dec 1, 2020

Completed - The scheduled maintenance has been completed.
Dec 1, 20:10 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 19:55 MST

Update - We will be undergoing scheduled maintenance during this time.
Dec 1, 19:52 MST

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 1, 19:51 MST

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

Pro - Management API Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 03:00 MST

Update - We are continuing to verify the maintenance items.
Nov 27, 02:56 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 27, 02:55 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:30 MST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 27, 02:19 MST

Pro - Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 02:11 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 27, 02:05 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 MST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 27, 01:50 MST

Nov 26, 2020

Pro - Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Nov 26, 03:24 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 26, 03:18 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:15 MST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 26, 03:03 MST

Nov 25, 2020

Management API Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 09:23 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 25, 09:21 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 08:55 MST

Scheduled - During the maintenance window, the engineering team will be working on product enhancements.

Expected Impact:

There could be several minutes of downtime with our Dashboard.

If you have any questions or concerns, please get in touch with us.
Nov 25, 08:54 MST

Pro - Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 08:15 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 25, 08:01 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 07:45 MST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 25, 07:39 MST

Nov 24, 2020

Pro - WebRTC Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 22:50 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:35 MST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 24, 22:31 MST

Pro - Chat API Maintenance for EU Region

Completed - The scheduled maintenance has been completed.
Nov 24, 05:14 MST

Update - We are continuing to verify the maintenance items.
Nov 24, 05:14 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 24, 05:12 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:30 MST

Scheduled - During the maintenance window, the engineering team will be working on product enhancements.

Expected Impact:

There could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please get in touch with us.
Nov 24, 04:01 MST

Pro - Chat API Maintenance for US Region

Completed - The scheduled maintenance has been completed.
Nov 24, 03:51 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 24, 03:40 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 MST

Scheduled - During the maintenance window, the engineering team will be working on product enhancements.

Expected Impact:

There could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We will endeavor to keep this to a minimum for the duration of the change.

If you have any questions or concerns, please get in touch with us.
Nov 24, 02:25 MST

Nov 23, 2020

Pro - Dashboard Maintenance

Completed - The scheduled maintenance has been completed.
Nov 23, 23:45 MST

Verifying - Verification is currently underway for the maintenance items.
Nov 23, 23:22 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:15 MST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 23, 23:04 MST

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Issues with API (EU Region)

Resolved - On Thursday, 6:39AM MST, our engineers identified an unusual spike in traffic hitting one of our API clusters in the EU region. As a result, some of our databases were inundated with requests. This resulted in degraded performance for many of our customers on that shared cluster. At 7:06AM MST, this issue was resolved. In light of this event, we have added flood protection mechanisms to avoid such an issue in the future.

We apologize for the inconvenience. If you are still facing this issue, please get in touch with us.
Nov 19, 06:30 MST

Nov 18, 2020

No incidents reported.