Issues with API (EU Region)
Incident Report for CometChat
On Thursday, 6:39AM MST, our engineers identified an unusual spike in traffic hitting one of our API clusters in the EU region. As a result, some of our databases were inundated with requests. This resulted in degraded performance for many of our customers on that shared cluster. At 7:06AM MST, this issue was resolved. In light of this event, we have added flood protection mechanisms to avoid such an issue in the future.

We apologize for the inconvenience. If you are still facing this issue, please get in touch with us.
Posted Nov 19, 2020 - 06:30 MST